Now in early access — free to join

Every message.
One place.

Stop switching between WhatsApp, Instagram, Telegram, and five other apps. Chats unifies every conversation into a single AI-powered inbox.

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Free 14-day trial · No credit card required

Inbox — All Channels
FilterSearch
A
Anna Kowalski New Lead
Hi, is the blue dress still available in size M?
2m ago
1
M
Marco Bellini Negotiation
Can I reschedule my appointment to next Friday?
18m ago
T
Tech Support Group
Webhook endpoint returning 503 — need config check
1h ago
3
S
Sofia Chen Contacted
Thanks for the quick reply! I'd like to order 3 units.
2h ago
AI drafted a response for Anna · 96% confidence98%
Today
247
conversations handled
68% resolved by AI
AI Assistant98% confident

“Yes, we ship to 40+ countries! Standard delivery takes 5-7 business days...”

Works with every channel your customers use

WhatsApp
Instagram
Telegram
Messenger
TikTok
Viber
Web Chat
7
Channels unified
<2s
Message delivery
24/7
AI auto-responses
∞
Messages on Pro plan
Features

Everything you need to
never miss a message

Built for teams who take customer communication seriously.

Unified Inbox
One feed for every channel. See the customer’s name, avatar, platform badge, last message, and lead status. Reply without switching tabs.
AI Assistant
Upload your docs — FAQs, pricing, policies. The AI drafts responses with confidence scores. High confidence? Auto-send. Low? Route to human.
Team Collaboration
Assign conversations, set roles (admin, agent, viewer), and manage multiple businesses from one account. Agencies love this.
Lead Management
Track every customer from first message to conversion. New, Contacted, Negotiation, Closed — or create your own stages.
Analytics & Reports
AI resolution rate, response times, conversations per channel, agent performance, token costs. Data you can act on.
Spam Protection
Automated filtering catches junk and abuse before it hits your inbox. Your agents only see real customers.
How it works

From message to resolution in seconds

1
Customer messages
On any connected channel. Arrives in your inbox instantly.
2
AI searches your docs
Finds the most relevant passage from your knowledge base.
3
Response is drafted
With a confidence score. 96%? Auto-send. 68%? Queue. 31%? Escalate.
4
Agent reviews & sends
Send, edit, or rewrite. Everything logged for analytics.
AI Knowledge Base

AI that uses your documents,
not generic answers

Upload PDFs, pricing sheets, return policies, SOPs. The AI processes them into a searchable knowledge base and cites its sources.

  • Confidence scoring — the AI knows when it doesn’t know
  • Source citations on every response
  • Auto-send or human review based on your threshold
  • Token usage and cost tracking in real-time
Hi, what's your return policy for electronics?
Electronics can be returned within 30 days of purchase in original packaging. A valid receipt is required. Refunds are processed within 5–7 business days.
96%📄 Return Policy v3.pdf
What about opened items?
Opened items are eligible if all accessories and packaging are included. A 15% restocking fee applies after 14 days.
91%📄 Return Policy v3.pdf
Use Cases

Built for teams like yours

See how different industries use Chats to handle customer conversations.

4
Channels in one inbox
Auto
Stock & sizing answers
24/7
AI response coverage
1
Dashboard for all DMs
E-Commerce
Online Stores & Fashion
For teams managing WhatsApp, Instagram, Messenger & web chat
Customers DM on Instagram about sizing, message on WhatsApp about returns, and ask about stock on your web chat — all at the same time. Chats puts every conversation in one feed so nothing falls through the cracks.
AI trained on your product catalog answers sizing & stock questions
Track customers from first DM to purchase with lead stages
8+
Client brands, one login
Per-brand
Knowledge bases
Roles
Client viewer access
Reports
Per-brand analytics
Agencies
Digital & Marketing Agencies
For teams managing social messaging across multiple client brands
Managing DMs for multiple brands means multiple logins, multiple apps, and constant context-switching. With Chats, one dashboard handles all brands. Switch between clients in a click, each with its own AI knowledge base and analytics.
Multi-business support with instant brand switching
Give clients read-only access to their own conversations
AI
Booking & pricing answers
85%+
Confidence threshold
Multi
Location support
Safe
Sensitive queries → staff
Healthcare & Services
Clinics, Salons & Bookings
For businesses handling high-volume appointment requests via messaging
Patients and clients message on WhatsApp at all hours asking about availability, pricing, and insurance. The AI gives accurate answers from your actual price list and FAQ — and routes sensitive medical queries directly to your staff.
Upload pricing, services, and booking rules for AI training
Set confidence threshold — low-confidence queries always go to humans
Security & Compliance

Enterprise security.
Startup simplicity.

Your customer data is encrypted in transit and at rest. No exceptions.

End-to-End Encryption
AES-256 at rest, TLS 1.3 in transit. Messages encrypted before they touch our servers.
Data Isolation
Isolated storage per business. Strict access boundaries. Your data never mixes.
Role-Based Access
Admin, agent, viewer — granular permissions. Full audit logs for every action.
AI Transparency
Every AI response shows confidence score and source document. No black boxes.
Daily Backups
Encrypted backups with 30-day retention. Point-in-time recovery available.
EU Data Residency
EU-hosted infrastructure. Full GDPR compliance. DPA available on request.
GDPR
GDPR Compliant
TLS
TLS 1.3 Encrypted
AES
AES-256 at Rest
EU
EU Data Residency
Reliability

Built for teams that can't afford downtime

Your customers don't wait. Neither does Chats. Real-time delivery with redundancy at every layer.

✓99.9% uptime SLA on paid plans
✓EU-hosted infrastructure with failover
✓Public status page at status.chats.app
✓Sub-second message delivery across all channels
✓Daily encrypted backups with 30-day retention
99.9%
Uptime SLAGuaranteed on all paid plans
Real-time delivery — messages arrive in under 2 seconds
Auto-failover — redundant infrastructure, no single point of failure
Incident alerts — we notify you before you notice
Infrastructure monitored 24/7
Pricing

Simple, transparent pricing

Start free. Upgrade when ready. No hidden fees.

Starter
Solo founders & small shops
$0 / mo
Free forever
  • 2 connected channels
  • 500 messages / month
  • 1 team member
  • Basic AI responses
  • 7-day history
Get Started Free
Most Popular
Pro
Growing teams & businesses
$49 / mo
per workspace
  • All 7 channels
  • Unlimited messages
  • 5 team members
  • Full AI + RAG knowledge base
  • Lead management
  • Analytics dashboard
  • Unlimited history
Start Free Trial
Business
Agencies & multi-brand teams
$149 / mo
per workspace
  • Everything in Pro
  • Unlimited team members
  • Multi-business support
  • Custom API access
  • Priority support
  • Custom AI training
  • Webhooks & integrations
Contact Sales
Enterprise
Need a custom solution for your organization? We'll build a plan that fits your exact requirements.
Contact Us
🔒
No vendor lock-in
Export all your data anytime. We don’t hold conversations hostage.
💬
Human-first AI
AI drafts, humans decide. Your team always has the final say.
📊
Transparent pricing
No per-message fees. Token usage tracked in real-time.
🛟
Real support
Actual humans. Priority for Business. Avg response: <30 min.
FAQ

Common questions

Most businesses connect their first channel in under 5 minutes. WhatsApp Business API requires Meta approval (1–2 days), but other channels connect instantly.

Upload your documents — PDFs, text files, pricing sheets. The AI creates a vector knowledge base. It searches your docs for every question and cites the source. It doesn’t make things up.

Every response has a confidence score. You set the threshold — below it, responses go to your team for review. Agents always have the final say.

Yes. Business plan includes multi-business support. Each brand gets its own channels, knowledge base, and team. Switch between brands instantly.

Yes. Business plan includes REST API for custom integrations, webhooks, and automation. Connect your CRM, ERP, or build custom workflows.

AES-256 encryption at rest, TLS 1.3 in transit. EU data residency. GDPR compliant. Role-based access controls with full audit logs. Daily encrypted backups with 30-day retention.

Starter plan is free forever (2 channels, 500 messages). Pro plan has a 14-day free trial — no credit card required.

Stop switching tabs.
Start closing deals.

14-day free trial. No credit card. Setup in 5 minutes.

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