We believe every customer conversation matters
Chats was born from a simple frustration: businesses shouldn't need 7 different apps to talk to their customers. We built a single, AI-powered platform that brings every conversation into one place.
Our Journey
The Problem
Our founding team ran an e-commerce brand and spent hours switching between 5 messaging apps daily. They knew there had to be a better way.
First Prototype
Built the first unified inbox connecting WhatsApp and Telegram. Early testers reported 50% faster response times.
AI Assistant Launch
Added the AI assistant with RAG knowledge base. Businesses could now automate 60%+ of routine customer queries.
Full Platform
Expanded to 7 channels with team collaboration, lead management, analytics, and the extensible Custom API.
What We Stand For
Customer-First
Every feature we build starts with a real customer problem. We obsess over making support faster and more personal.
Simplicity
Powerful tools don't have to be complex. We believe in clean interfaces that teams can learn in minutes, not weeks.
Connected World
Customers live on many platforms. We meet them wherever they are — from WhatsApp in Brazil to Viber in Eastern Europe.
AI With Guardrails
AI should augment human judgment, not replace it. Our confidence scoring ensures quality and knows when to escalate.
Stop switching tabs.
Start closing deals.
14-day free trial. No credit card. Setup in 5 minutes.
Start Free Trial